OUR PRODUCTS
All Products are subject to availability. we will offer an alternative for any out-of-stock item. We do not use nuts in our pizzas or side orders, however, some ingredients are produced in factories that handle nuts and some ice creams contain nuts. Our Store is a busy working environments and there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. In this scenario, please telephone your chosen Store and inform your order-taker at the Store of your allergies directly. Great care is taken in the preparation of all our Products however we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.
DELIVERY SERVICE
Our goal is to provide a competitive pizza delivery service in our area i.e. delivering pizza at the time we quote. Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this.
We will do our best to fulfill your order in accordance with the delivery date and time or, if delivery is specified as asap, then within a reasonable time, taking into account the number of orders and the circumstances being faced at that time.
We will inform you if we become aware of an unexpected delay. For a real time update of your order you can call us on 0191 286 7000.
CANCELLATION
You have the right to cancel an order at any time up until either:
1. In the case of any advance order (which is/are order(s) placed more than 1 day before a requested delivery date), up to 1 day before the order is due to be delivered; or
2. In the case of same day orders and deliveries, within a reasonable time (usually just a matter of minutes) and before the order becomes a Bad Order.
Kingston Pizza will classify a bad order as any order in which is cancelled after food has been used to start preparing the order (a “Bad Order“).
Customers can cancel an order by telephoning 0191 286 7000 to cancel the order.
An order may be subsequently cancelled by Kingston Pizza’s sole discretion. Kingston Pizza reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for cancelled orders made in accordance with these cancellation provisions. Any payment made prior to an order being cancelled by Kingston Pizza will usually be reimbursed using the same method originally used by you to pay for your purchase.
Any order cancelled after the point in which the order becomes a Bad Order will be charged to the customer and no refund will be due to the customer.
Kingston Pizza in its sole discretion will determine whether an order is a Bad Order or not.
If a wrong item was delivered a replacement will be offered or refund will be issued.
PRICE AND PAYMENT
The price of any Products will be as quoted on our site and may vary from time to time, except in cases of obvious error.
Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with.
Payment for all Products can be by credit or debit card at the point of ordering or in cash at the point of collection. We accept payment via Maestro, Visa Delta, Visa and MasterCard. We will charge your credit or debit card at the point of order.
Should you choose to pay by credit or debit card, once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Kingston Pizza.